- Name: Christopher Charles Johnson
- E-mail Address: ChristopherCharlesJohnson@GMail.com
- Excellent with the Windows Operating Systems from XP down
- Familiar with Linux operating systems
- Familiar with the basic networking knowledge for corporate networks
- Good working knowledge of Microsoft Office from 07 down
- Good working knowledge of security concepts (I have the Security+ Cert)
- Familiar with Windows Server 2003 Active Directory
- Working knowledge of MySQL and Microsoft SQL
Familiar with the following programming languages in their basics:
- Visual Basic.NET
- ASP.NET
- Visual Basic 6
- C++
- Java
- Perl
- HTML
- XML
- CSS
- AJAX
- Title: Quality Inspection Personal
- Company: SHPS
- Dates: Oct 07 - Feb 08
- What I did: I listened to recorded phone calls to see if the Customer Service Representative said everything in the company's script and I followed along in the system to make sure that the CSR did not make a mistake. I was also a floorwalker (a supervisor with out all the paperwork of being a supervisor) for the Spending Account Management department which handles Flexible Spending Accounts.
- Title: Media Analyst
- Company: VMS
- Dates: May 07 - Sep 07
- What I did: I monitored the news and summarized it while looking for keywords and phrases. The summaries were sold to prospective clients
- Title: Help Desk and Desktop Analyst
- Company: Clark Memorial Hospital
- Dates: May 07 - May 07
- What I did: I assisted Hospital officials and employees with all of their technical needs either over the phone or in person. I had exposure to the AS400 and all of the switches and NAS. I did also help install a sonicwall. My contract was only for one month.
- Title: Customer Service Representative
- Company: Insight Communications
- Dates: Oct 05 - Sep 06
- What I did: assisted customers over the phone to help resolve their Internet connectivity or Email issues. I also assisted customers in a web chat interface for simple issues. I was also assigned to a special outbound team which received customer emails, tried to figure out the issue first and then call the customer.
- Title: Customer Service Representative
- Company: Charter Communications
- Dates: April 05 - July 05
- What I did: I assisted customers over the phone to help resolve their Internet connectivity or Email issues.
- Title: Cashier
- Company: Cracker Barrel
- Dates: July 04 - April 05
- What I did: I checked customers out and helped them find the retail items that they were looking for. I also made sales displays.
- Attending: ITT Technical Institute
- Major: Information Security Systems
- Dates:June 04 - March 09
- Additional Note: I lack two non-technical classes, which were and are not available to me, of having an Associates degree in Software Applications Programming. My current degree is a Bachelors of Science.
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